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Newsletters and Back-Issues

We publish a weekly email newsletter to help you stay up-to-date even while you're on-the-go. You can start, pause and stop your newsletters at will, choose which day of the week you want to receive them on, search our back-issue archive, and email yourself copies of any back-issues you want.
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Look for 

  • Employee experiences directly impact customer experiences
  • Businesses aren't delivering frictionless customer experiences
  • Contact centres struggle with more complex customer service
  • Americans prefer live customer service agents to 'bots
  • American consumers say they're planning to shop online more
  • Co-branded credit card trends continue - but with a twist
  • Canadians want a balanced physical/digital retail experience
  • Retail CX report spots new shifts in consumer expectations
  • Study identifies five types of incentive-seeking customer
  • Gap launches multi-brand loyalty rewards program
  • Digital marketing report shows strong rebound year-on-year
  • Consumers say they're eager to 'get back to normal' soon
  • US retailers look to tech providers for pandemic response
  • Aeroplan adds Eurowings Discover as new loyalty partner
  • Customer Retention efforts boost revenues by 40%
  • Customers are less motivated by price or quality
  • Customers combine digital and physical retail experiences
  • Customers are defecting because of irrelevant offers
  • Customers say they'll pay more for rapid delivery
  • New 'retail revival' for local retailers everywhere
  • How to build your Customer Data Platform strategy
  • How brands revamped their Covid-19 Customer Experiences
  • Canadians go multichannel for wireless purchases
  • What are 2021's Most Patriotic American Brands?
  • Aeroplan Partners with Rocky Mountaineer
  • Emirates adds bonus miles for Mastercard spending
  • CVS Pharmacy updates ExtraCare Rewards program
If you have any news or ideas for articles that you'd like to share with us, please do submit them to our panel of Editors through our Press Releases page. Thanks!

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