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We publish a weekly email newsletter to help you stay up-to-date even while you're on-the-go. You can start, pause and stop your newsletters at will, choose which day of the week you want to receive them on, search our back-issue archive, and email yourself copies of any back-issues you want.
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Look for 

  • Customers say they'll pay more for rapid delivery
  • New 'retail revival' for local retailers everywhere
  • How to build your Customer Data Platform strategy
  • How brands revamped their Covid-19 Customer Experiences
  • Canadians go multichannel for wireless purchases
  • What are 2021's Most Patriotic American Brands?
  • Aeroplan Partners with Rocky Mountaineer
  • Emirates adds bonus miles for Mastercard spending
  • CVS Pharmacy updates ExtraCare Rewards program
  • Video-based marketing more than doubles in 2021
  • Is your Customer Experience a winner or a loser?
  • Gen Z is looking for new banking technologies
  • Most companies to keep remote & hybrid contact centres
  • Digital marketing benchmark suggests growth ahead
  • B2B manufacturers face ever-tougher competition
  • Big brands have lost the trust of their customers
  • Retail customer service expectations are still changing
  • Digital Experience stakes have never been higher
  • United adds more MileagePlus Premier bonus miles
  • The 42 Keys for Spectacular Customer Experiences
  • Pandemic has driven bigger returns on ad spending
  • Consumers itching to spend as Covid restrictions lift
  • Walgreens adds local charities to loyalty reward options
  • There's plenty of growth left in gift card programs
  • What role can rewards play in customer relationships?
  • Digital-first approaches redefine the customer experience
  • Brands still falling short on digital customer experiences
If you have any news or ideas for articles that you'd like to share with us, please do submit them to our panel of Editors through our Press Releases page. Thanks!

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