Newsletters and Back-Issues

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We publish a weekly email newsletter to help you stay up-to-date even while you're on-the-go. You can start, pause and stop your newsletters at will, choose which day of the week you want to receive them on, search our back-issue archive, and email yourself copies of any back-issues you want.
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Look for 

  • Shoppers are now prioritizing convenience and value
  • What are the key Customer Experience trends in 2020?
  • Most Canadians still prefer making purchases in-store
  • Five technology trends set to redefine the enterprise
  • InMoment and MaritzCX join forces
  • Technological business disruption will be getting faster
  • 2020 Summit On Customer Engagement (USA)
  • Study warns of gap between consumer 'wants' and SMEs
  • 2020 Summit On Customer Engagement (USA)
  • Millennials are driving the most retail growth
  • 2020 Summit On Customer Engagement (USA)
  • New Generation Z data poses a critical question
  • 2020 Summit On Customer Engagement (USA)
  • Most consumers switch brands after one bad experience
  • 2020 Summit On Customer Engagement (USA)
  • Three key steps to understanding Marketing Analytics
  • 2020 Summit On Customer Engagement (USA)
  • Consumers turn to private brands for value, not price
  • 2020 Summit On Customer Engagement (USA)
  • Many FFP members don't know how to redeem miles
  • 2020 Summit On Customer Engagement (USA)
  • Consumers don't care for brands' social or mobile channels
  • 2020 Summit On Customer Engagement (USA)
If you have any news or ideas for articles that you'd like to share with us, please do submit them to our panel of Editors through our Press Releases page. Thanks!
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